Prepaid Billing | Boone Electric Cooperative

Boone Electric has a new billing option available to members, Prepaid Billing.

It puts the control of billing in your hands. There is no monthly bill and you pay as you go.

Prepaid Billing is like driving your car. You fill your car up with gas and go as far as it will take you. The way you drive affects how much gas you use. The gas is your electricity and the way you drive is how you use it. You are billed for your electricity day by day.

You can set up notifications by text, email or through the SmartHub app. Boone Electric will send notifications when your credit balance is getting low. The SmartHub app is a convenient and easy way to keep track of your account. You can view your electric use daily or by month. Payments can be made directly on the SmartHub app, at the office, by phone or our kiosk. View the FAQs below to learn more. Don’t see your question? Call us at 573-449-4181 so we can help.

Prepaid Billing FAQ

First, your home will need an advanced meter that enables us to be able to produce daily reads of your electric use. You will need to sign a Prepaid Billing agreement and make an initial payment on your account. Net metering, commercial and dual fuel accounts are unable to participate. Boone County Regional Sewer accounts will continue to be billed separately on a monthly basis.

Prepaid Billing allows you to understand the real cost of the electricity you use and your bill with daily readings. There is no deposit to start service, no monthly bill, no contract and notifications are all paperless.

Please contact our member service representatives at 573-449-4181.

You won’t receive a traditional bill. Prepaid accounts are paperless and you will only receive notifications of your account funds when it is low. Each day’s electric usage is deducted from your credit balance. It is the member’s responsibility to regularly monitor the balance on the account. We highly recommend the SmartHub app to keep track of your electric use.

Daily readings are billed at 3 p.m. and disconnected at 10 a.m. the next morning. Once an account reaches $0, your power will be disconnected. Extensions are not allowed. Disconnects occur regardless of weekends, holidays or outside temperature. To reconnect, you need to pay the amount owed and have a $25 credit balance. There are no reconnect fees. Our advanced meters allow us to reconnect members in a matter of minutes after sufficient payment.

If it does not come back on within 15 minutes of paying your past due credit balance, and you have a $25 credit balance, please call our office at 573-449-4181 to report.

Yes. Your account will be credited when the Co-op receives verification of a pledge from the agency or charitable organization. Please ask for assistance before your power is disconnected.

Yes! With our advanced meters, the reconnects are done automatically 24/7 as long as you have paid your prepaid billing balance and have a $25 credit.

Yes. You can call our office and ask a member service representative to put Round Up on your account, or you may sign up through the SmartHub website.

There is no long term contract, but a Prepaid Billing service agreement will need to be signed. You may return to traditional billing, but you will be subject to a credit check and deposit if needed.

Instead of paying deposits and reconnect fees, you incur the risk of being disconnected on weekends, holidays and regardless of outside temperatures.

As many times as you want, but you will need to keep a credit balance to keep from getting disconnected.

You will get either text or email notifications daily when you are within 7 days (using your average electric usage) of running out of credit. You can make payments anytime and through any of our payment options.

Keep a credit balance on your account. If you get a notification that you are about to be disconnected, use one of our payment options such as the SmartHub app, pay in our office, by phone or at our kiosk. Please do not mail a payment as it will not arrive in time.

No.

Yes, all current payment options are available to Prepaid Billing members too.

There is no long term contract, but a Prepaid Billing Service Agreement will need signed. You may return to traditional billing at any time, but you will be subject to a credit check/deposit.

You must have an AMI meter and sign a Prepaid Billing agreement. We can then transfer any deposits to your Prepaid Billing account and set up payment arrangements on your balance due.

There are no deposits or disconnect/reconnect fees. You will pay a daily service availability fee of $2.00 (instead of monthly fee with traditional billing) and per kwh at 9.1 cents.

Yes. Your account will go through a final bill process. If any credit balance remains, then a refund will be processed.

No. Boone Electric will receive daily readings from your meter.

You will receive a text or email notification at 3 p.m. that your account is depleted and subject to immediate disconnection. If a payment is not made by 10 a.m. the next morning, your electric will be disconnected. To be reconnected, you must pay the Prepaid Billing balance owed plus have $25 credit balance. Once payment is received and there is a credit balance of at least $25, your electric will be reconnected within a few minutes.

Through the SmartHub app on a mobile device or through the SmartHub website.

There are no fees or deposits and you can pay as you go. It is especially beneficial if you are unable to make large monthly payments, but can make small payments throughout the month.

No.

Yes.

You can view your daily usage through the SmartHub mobile app and the SmartHub website.

You will need to pay any amount owed AND have a $25 Prepaid Billing balance.

Yes, but you are still able to get payment assistance, if needed, in advance of your disconnection.

You will not be notified if there is an outage, but you can check the SmartHub mobile app or website to see if your address is part of an outage.

Yes, any of our member service representatives can assist you to set up your mobile app or website registration.