To report a power outage, call (573) 449-4181 or (800) 225-8143 anytime day or night.
Or you may report an outage using your SmartHub Account.
How to report an outage on SmartHub
Along with paying your bill and monitoring your energy usage, you can also use SmartHub to report an outage. When a major outage occurs, hundreds of people may be trying to call BEC at once. With a SmartHub account, you can report an outage using a computer, phone or tablet.
When reporting an outage, confirm your address. If you have more than one meter, please choose the "House" option. In the comments section, you can let us know if you saw or heard anything that could help identify the problem. Then check the outage map to see when a crew is assigned. A new convenience from Boone Electric Cooperative!
SmartHub's app is available for Apple and Android devices or you can create an account online. Also, if you don't want to create an account, click on SmartHub One-Time Bill Pay found under the My Account link on our website. See below for frequently asked questions about SmartHub.
What can Boone Electric members do on SmartHub?
Check outage map
Monitor energy usage
Sign up for high energy alerts
SmartHub uses the same username and password that you previously used with eBill. If you did not previously use eBill, you can sign up for SmartHub by clicking here.
Access the web version of SmartHub by signing in at the top of the page.
Our mobile app can be downloaded and installed on your compatible mobile phone or tablet device. The web version is internet accessible from your Mac or PC. Both the app and the web version give you secure access to maintain your account information, view your bills, see payment history, make payments on one or more accounts or set up recurring payments. They also allow you to monitor and manage your usage by use of graphics and usage markers. The app allows you to find and get directions to our office location using the map feature on your device. You can also report an outage on SmartHub.
With the web version you can register to receive notifications about your account, such as bill availability and past due dates. It also allows you to set usage markers (date range or point in time) to monitor the changes in usage based on events. The web version has a profile page available for you to maintain your personal information, password, security pass phrase and stored payment methods.
Yes! All critical information is encrypted in every transaction run and no personal information is stored on your mobile device. Mobile devices do offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.
In the App Store and Google Play, search for SmartHub (not case sensitive, but must be all one word). Look for the SmartHub logo. After you have downloaded the app, you have the option to put Boone Electric Cooperative as your utility.
No. You can take advantage of all of the features of SmartHub and continue to pay your bill as you currently do.
No. You can take advantage of all of the features of SmartHub - such as checking the outage map, reporting an outage, monitoring your energy usage - and continue to pay your bill as you currently do.
Yes. The web homepage shows all of your accounts with the amounts due. On the app, tap the Bill and Pay icon. The total due of all accounts shows and below it you can select different information by account, such as partial payment option, billing history and payment history.
Web: To pay the total amount owed on all accounts, click the Pay Now button in the upper right corner of the screen or the Make Payment button on the home page. You can also make a payment to a single account or partial payments to all accounts by clicking on the Billing & Payments button. It will allow you to check the accounts to be paid and change the amount for each account by clicking on Other Amount. After entering the amounts to be paid, click the Pay Now button.
App: Tap the Bill & Pay gadget. If paying the total amount due, tap the Pay button. If paying a partial payment, tap Pay Partial Amount, tap on the account and adjust the Pay Amount.
The information you see in the App and on the Web is shown in real-time, so it's accurate. However, if you keep your App or the Web version open for an extended period of time, you should refresh the page to ensure the information is still current.
You must log into the web and click on Notifications. Select preferred notification method (text, mobile push, email or phone) and fill out the appropriate notification information based on your selection. Click Next to continue, verify the notification parameters and confirm. If you have multiple accounts, while you are setting the notification it will prompt you to indicate which account the notification is for.
In the app tap the Map and you will see the office location. To get directions, tap the location and an address box comes up. Tap the address box and the Map/GPS Navigator options appear. Tap on the preferred method and follow the instructions.
Yes. Your existing login credentials will carry forward to SmartHub.
Yes. All financial information stored in eBill will be available in SmartHub.