Skip to main content
Home
online bill pay SmartHub (Bill Pay)
lightning bolt Outage Center
Live Chat

Search form

Menu
  • Home
  • My Account
    • SmartHub
    • About SmartHub
    • SmartHub One-Time Bill Pay
    • Pay Invoices
    • Payment Options
    • Disconnection Policy
    • Filing For An Extension
    • Utility Bill Assistance
    • Rates
    • Billing Cycles
  • Member Benefits
    • Bylaws
    • Refund of Capital Credits
    • Your Co-op, Your Vote
    • Annual Meeting
    • Energy Programs & Rebates
    • Rural Missouri
  • Services
    • Service Requests
    • Dusk to Dawn Lights
    • Viasat™ Satellite Internet
    • Right-of-Way Management
    • Engineering
      • New Service
      • Meter Base
      • Call Before You Dig
      • Underground Utilities
      • Easements
    • Medical Alert
    • BCRSD - Sewer District
  • Community
    • Boone Electric Community Trust
    • Operation Round Up
    • Youth Leadership
    • Scholarships
    • Night at the Ballgame & Theater
    • Energy in Today's Classroom
    • BEC Event Calendar
    • Revolving Loan Fund
    • Green Tree Partnership
    • Christmas Tree Recycling
  • Education
    • Outage Tips
    • Energy Education for Schools
    • Space Heater 101
    • Generator Safety
    • IREC Solar Panel Safety
    • First Responder/Media Safety
    • Downed Line Safety
    • Seasonal Savings TIps
    • Surge Protection
  • Energy Solutions
    • Take Control & Save®
    • Energy Efficiency Review
    • Ground Source Heat Pumps
    • Dual Fuel
    • CMCA Weatherization
    • Renewable Energy
      • Renewable Choice
      • Community Solar
      • Renewable Choice Calculator
    • Renewables for Home & Business
    • Energy Usage
    • Electric Vehicles
  • About Us
    • Contact Us
    • Employment
    • Member Bylaws
    • Board of Directors
    • History of Boone Electric
    • Our Service Area
    • Department Managers
    • Co-op Links
    • Our Power Supply
    • Mission Statement
  • Future Building

To report a power outage, call (573) 449-4181 or (800) 225-8143 anytime day or night.

Or you may report an outage using your SmartHub Account.

How to report an outage on SmartHub

Along with paying your bill and monitoring your energy usage, you can also use SmartHub to report an outage. When a major outage occurs, hundreds of people may be trying to call BEC at once. With a SmartHub account, you can report an outage using a computer, phone or tablet.

When reporting an outage, confirm your address. If you have more than one meter, please choose the "House" option. In the comments section, you can let us know if you saw or heard anything that could help identify the problem. Then check the outage map to see when a crew is assigned. A new convenience from Boone Electric Cooperative!

SmartHub's app is available for Apple and Android devices or you can create an account online. Also, if you don't want to create an account, click on SmartHub One-Time Bill Pay found under the My Account link on our website. See below for frequently asked questions about SmartHub.

Go to SmartHub

What can Boone Electric members do on SmartHub?

 

check markPay bill

check mark Check outage map

check mark Go paperless

check markMonitor energy usage  

check markSign up for high energy alerts

 

SmartHub FAQs

How do I sign up for SmartHub?

SmartHub uses the same username and password that you previously used with eBill. If you did not previously use eBill, you can sign up for SmartHub by clicking here.
Access the web version of SmartHub by signing in at the top of the page.

What is the difference between the mobile app and the web version of SmartHub?

Our mobile app can be downloaded and installed on your compatible mobile phone or tablet device. The web version is internet accessible from your Mac or PC. Both the app and the web version give you secure access to maintain your account information, view your bills, see payment history, make payments on one or more accounts or set up recurring payments. They also allow you to monitor and manage your usage by use of graphics and usage markers. The app allows you to find and get directions to our office location using the map feature on your device. You can also report an outage on SmartHub.

With the web version you can register to receive notifications about your account, such as bill availability and past due dates. It also allows you to set usage markers (date range or point in time) to monitor the changes in usage based on events. The web version has a profile page available for you to maintain your personal information, password, security pass phrase and stored payment methods.

Is the SmartHub app secure?

Yes! All critical information is encrypted in every transaction run and no personal information is stored on your mobile device. Mobile devices do offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.

How do I get the SmartHub app for my phone?

smarthub%20ios%20icon%20-%20purple.pngIn the App Store and Google Play, search for SmartHub (not case sensitive, but must be all one word). Look for the SmartHub logo. After you have downloaded the app, you have the option to put Boone Electric Cooperative as your utility.

Do I have to buy the SmartHub app?

No. You can take advantage of all of the features of SmartHub and continue to pay your bill as you currently do.

Do I have to change the way I pay my bill in order to use SmartHub?

No. You can take advantage of all of the features of SmartHub - such as checking the outage map, reporting an outage, monitoring your energy usage - and continue to pay your bill as you currently do.

I have multiple accounts. Can I see them all in the app and on the web?

Yes. The web homepage shows all of your accounts with the amounts due. On the app, tap the Bill and Pay icon. The total due of all accounts shows and below it you can select different information by account, such as partial payment option, billing history and payment history.

Can I make a payment on multiple accounts?

Web: To pay the total amount owed on all accounts, click the Pay Now button in the upper right corner of the screen or the Make Payment button on the home page. You can also make a payment to a single account or partial payments to all accounts by clicking on the Billing & Payments button. It will allow you to check the accounts to be paid and change the amount for each account by clicking on Other Amount. After entering the amounts to be paid, click the Pay Now button.

App: Tap the Bill & Pay gadget. If paying the total amount due, tap the Pay button. If paying a partial payment, tap Pay Partial Amount, tap on the account and adjust the Pay Amount.

How current is the account information I see in the app or on the web?

The information you see in the App and on the Web is shown in real-time, so it's accurate. However, if you keep your App or the Web version open for an extended period of time, you should refresh the page to ensure the information is still current.

How do I sign up for notifications? What if I want to receive notifications for multiple accounts?

You must log into the web and click on Notifications. Select preferred notification method (text, mobile push, email or phone) and fill out the appropriate notification information based on your selection. Click Next to continue, verify the notification parameters and confirm. If you have multiple accounts, while you are setting the notification it will prompt you to indicate which account the notification is for.

How do I find your office?

In the app tap the Map and you will see the office location. To get directions, tap the location and an address box comes up. Tap the address box and the Map/GPS Navigator options appear. Tap on the preferred method and follow the instructions.

Will my existing eBill login work with SmartHub?

Yes. Your existing login credentials will carry forward to SmartHub.

Will my existing stored credit card and/or checking account information be available in SmartHub?

Yes. All financial information stored in eBill will be available in SmartHub.

What is 'SmartHub One-Time Bill Pay'?

You'll find the link 'SmartHub One-Time Bill Pay' under 'My Account' on our website. This link allows you to pay your monthly bill by using your account number and without registering for Smarthub. The 'Pay Invoices' link is also used this way.

Back to Top

Quick Links

  • Outage Center
  • SmartHub
  • Contact Us
  • Employment

©2021 Boone Electric Cooperative. All Rights Reserved.

  • Home
  • My Account
    • SmartHub
    • About SmartHub
    • SmartHub One-Time Bill Pay
    • Pay Invoices
    • Payment Options
    • Disconnection Policy
    • Filing For An Extension
    • Utility Bill Assistance
    • Rates
    • Billing Cycles
  • Member Benefits
    • Bylaws
    • Refund of Capital Credits
    • Your Co-op, Your Vote
    • Annual Meeting
    • Energy Programs & Rebates
    • Rural Missouri
  • Services
    • Service Requests
    • Dusk to Dawn Lights
    • Viasat™ Satellite Internet
    • Right-of-Way Management
    • Engineering
      • New Service
      • Meter Base
      • Call Before You Dig
      • Underground Utilities
      • Easements
    • Medical Alert
    • BCRSD - Sewer District
  • Community
    • Boone Electric Community Trust
    • Operation Round Up
    • Youth Leadership
    • Scholarships
    • Night at the Ballgame & Theater
    • Energy in Today's Classroom
    • BEC Event Calendar
    • Revolving Loan Fund
    • Green Tree Partnership
    • Christmas Tree Recycling
  • Education
    • Outage Tips
    • Energy Education for Schools
    • Space Heater 101
    • Generator Safety
    • IREC Solar Panel Safety
    • First Responder/Media Safety
    • Downed Line Safety
    • Seasonal Savings TIps
    • Surge Protection
  • Energy Solutions
    • Take Control & Save®
    • Energy Efficiency Review
    • Ground Source Heat Pumps
    • Dual Fuel
    • CMCA Weatherization
    • Renewable Energy
      • Renewable Choice
      • Community Solar
      • Renewable Choice Calculator
    • Renewables for Home & Business
    • Energy Usage
    • Electric Vehicles
  • About Us
    • Contact Us
    • Employment
    • Member Bylaws
    • Board of Directors
    • History of Boone Electric
    • Our Service Area
    • Department Managers
    • Co-op Links
    • Our Power Supply
    • Mission Statement
  • Future Building