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Prepaid Billing

Boone Electric has a brand new billing option available to members - Prepaid Billing. It puts the control of billing in your hands. There is no monthly bill and you pay as you go.

Prepaid Billing is like driving your car. You fill your car up with gas and go as far as it will take you. The way you drive affects how much gas you use. Your home’s electricity is like the gas in the car. Once you’ve used what you paid for, you refill your account. And just like driving habits can extend or shorten a tank of gas, choices you make about electricity and energy efficiency can affect how long the kWh purchase will last.

Boone Electric will send notifications when your credit balance is getting low. You can set up notifications by text, email or through the SmartHub app. The SmartHub app is a convenient and easy way to keep track of your account. You can view your electric use daily or by month. Payments can be made directly on the SmartHub app, at the office, by phone or our kiosk. View the following Frequently Asked Questions (FAQs) to learn more. Don’t see your question? Call us at 573-449-4181 so we can help.


FAQs

How do I qualify?
What are the benefits?
How do I sign up?
How will I be billed?
What happens if my balance reaches $0?
What happens if I make a payment and my power does not come back on?
Am I still able to receive energy assistance?
What if I forget to pay, say on a weekend, can I still get reconnected?
Can I still donate to Operation Round Up?
What if I don’t like being on Prepaid Billing and don’t want to be on it any longer?
What are my risks for using Prepaid Billing vs. regular billing?
How often do I need to pay my bill?
How will I know when it is time to make a payment?
How do I avoid my service getting disconnected?
Will I still receive a paper bill?
Can I still pay by check?
Is there a binding or long-term contract involved?
If I already have an established account with BEC, what would it take for me to be on Prepaid Billing?
What is my cost or the fees associated with being on prepaid metering?
What happens if I move and I have a credit balance, do I get the money back?
Do I have to read my own meter?
Exactly what happens when I get shut off?
How can I manage my electric account/setup my notifications?
How does Prepaid Billing benefit me?
Is there a discount for using Prepaid Billing?
What if I move within BEC lines; does the credit/balance transfer?
Is there more than one way to keep track of my daily usage?
How much do I have to pay to get my power back on once it has been turned off?
Will my power be disconnected if I run out of money and it is cold outside?
If there is a power outage, will it notify me like it does with my balance notifications?
Can I come to the office and have a representative help me set up the notifications on my account?

How do I qualify?
First, your home will need an advanced meter that enables us to be able to produce daily reads of your electric use. You will need to sign a Prepaid Billing agreement and make an initial payment on your account. Net metering, commercial and dual fuel accounts are unable to participate. Boone County Regional Sewer accounts will continue to be billed separately on a monthly basis.

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What are the benefits?
Prepaid Billing allows you to understand the real cost of the electricity you use and your bill with daily readings. There is no deposit to start service, no monthly bill, no contract and notifications are all paperless.

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How do I sign up?
Please contact our member service representatives at 573-449-4181.

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How will I be billed?
You won’t receive a traditional bill. Prepaid accounts are paperless and you will only receive notifications of your account funds when it is low. Each day’s electric usage is deducted from your credit balance. It is the member’s responsibility to regularly monitor the balance on the account. We highly recommend the SmartHub app to keep track of your electric use. 

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What happens if my balance reaches $0?
Daily readings are billed at 3 p.m. and disconnected at 10 a.m. the next morning. Once an account reaches $0, your power will be disconnected. Extensions are not allowed. Disconnects occur regardless of weekends, holidays or outside temperature. To reconnect, you need to pay the amount owed for accrued usage and have a $25 credit balance. There are no reconnect fees. Our advanced meters allow us to reconnect members in a matter of minutes after sufficient payment.

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What happens if I make a payment and my power does not come back on?
If it does not come back on within 15 minutes of paying your past due credit balance, and you have a $25 credit balance, please call our office at 573-449-4181 to report.

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Am I still able to receive energy assistance?
Yes. Your account will be credited when the Co-op receives verification of a pledge from the agency or charitable organization. Please ask for assistance before your power is disconnected.

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What if I forget to pay, say on a weekend, can I still get reconnected?
Yes! With our advanced meters, the reconnects are done automatically 24/7 as long as you have paid your accrued usage and have a $25 credit balance.

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Can I still donate to Operation Round Up?
Yes. You can call our office and ask a member service representative to put Round Up on your account, or you may sign up through the SmartHub website.

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What if I don’t like being on Prepaid Billing and don’t want to be on it any longer?
There is no long term contract, but a Prepaid Billing service agreement will need to be signed. You may return to traditional billing, but you will be subject to a credit check and deposit if needed.

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What are my risks for using Prepaid Billing vs. regular billing?
Instead of paying deposits and reconnect fees, you incur the risk of being disconnected on weekends, holidays and regardless of outside temperatures.

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How often do I need to pay my bill?
As many times as you want, but you will need to keep a credit balance to keep from getting disconnected.

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How will I know when it is time to make a payment?
You will get either text or email notifications daily when you are within 7 days (using your average electric usage) of running out of credit. You can make payments anytime and through any of our payment options.

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How do I avoid my service getting disconnected?
Keep a credit balance on your account. If you get a notification that you are about to be disconnected, use one of our payment options such as the SmartHub app, pay in our office, by phone or at our kiosk. Please do not mail a payment as it will not arrive in time.

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Will I still receive a paper bill?
No.

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Can I still pay by check?
Yes, all current payment options are available to Prepaid Billing members, too.

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Is there a binding or long term contract involved?
There is no long term contract, but a Prepaid Billing Service Agreement will need signed. You may return to traditional billing at any time, but you will be subject to a credit check/deposit.

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If I already have an established account with BEC, what would it take for me to be on Prepaid Billing?
You must have an AMI meter and sign a Prepaid Billing agreement. We can then transfer any deposits to your Prepaid Billing account and set up payment arrangements on your balance due.

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What is my cost or the fees associated with being on prepaid metering?
There are no deposits or disconnect/reconnect fees. You will pay a daily service availability fee of $1.50 (instead of monthly fee with traditional billing) and per kwh at 7.5 cents.

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What happens if I move and I have a credit balance, do I get the money back?
Yes. Your account will go through a final bill process.  If any credit balance remains, then a refund will be processed.

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Do I have to read my own meter?
No. Boone Electric will receive daily readings from your meter.

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Exactly what happens when I get shut off?
You will receive a text or email notification at 3 p.m. that your account is depleted and subject to immediate disconnection. If a payment is not made by 10 a.m. the next morning, your electric will be disconnected. To be reconnected, you must pay the Prepaid Billing balance owed plus have $25 credit balance. Once payment is received and there is a credit balance of at least $25, your electric will be reconnected within a few minutes.

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How can I manage my electric account/setup my notifications?
Through the SmartHub app on a mobile device or through the SmartHub website.

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How does Prepaid Billing benefit me?
There are no fees or deposits and you can pay as you go. It is especially beneficial if you are unable to make large monthly payments, but can make small payments throughout the month.

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Is there a discount for using Prepaid Billing?
No.

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What if I move within BEC lines; does the credit/balance transfer?
Yes.

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Is there more than one way to keep track of my daily usage?
You can view your daily usage through the SmartHub mobile app and the SmartHub website.

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How much do I have to pay to get my power back on once it has been turned off?
You will need to pay any amount owed AND have a $25 Prepaid Billing balance.

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Will my power be disconnected if I run out of money and it is cold outside?
Yes, but you are still able to get payment assistance, if needed, in advance of your disconnection.

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If there is a power outage, will it notify me like it does with my balance notifications?
You will not be notified if there is an outage, but you can check the SmartHub mobile app or website to see if your address is part of an outage.

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Can I come to the office and have a representative help me set up the notifications on my account?
Yes, any of our member service representatives can assist you to set up your mobile app or website registration.

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