What do the following terms in the outage information box mean?
Is the outage map mobile friendly?
Yes, the outage map is mobile friendly and works with most Smart Phones.
How often does the outage map update during an outage?
Updated outage information is sent to the online outage map every 5 minutes. The map might take longer to refresh during high traffic times.
This field provides the reason for the outage, if known. The most common causes of power outages are trees, wildlife and weather.
Large transmission lines bring power from the power plant to substations in the Boone Electric Cooperative territory. That power comes to the substation at an extremely high voltage. The substation lowers the voltage and sends the power out to Boone Electric member homes and businesses on power lines owned by the Cooperative. If "transmission" is listed in the outage description, the power outage is between the power plant and the substation.
A maintenance outage is an outage that was prearranged by Boone Electric Cooperative. The Cooperative continually works to upgrade equipment to help improve service to our member-owners. Some upgrades and repairs require a temporary power outage. We provide as much notice to members as possible before scheduling any planned outage.
Storms and abnormal weather (such as lightning and high winds) cause a significant number of power outages each year.
Various forms of wildlife, primarily squirrels, are a common cause of power outages. Environmentally safe deterrents are used to keep wildlife away from equipment, but even brief contact by animals can cause outages.
"Accidental Property Damage"
Occasionally electrical equipment is damaged through vehicle accidents or other incidents. Most often, the outage occurs when a vehicle hits a utility pole, which sometimes results in a downed power line. The outage might result from the accident, or our crews might have to temporarily disconnect power to repair any damage.
An "equipment failure" outage occurs when a piece of electrical equipment stops working. A line crew will identify the equipment that needs attention and begin steps to repair or replace the faulty equipment.
"On Consumer Side"
Boone Electric is responsible for providing power to each meter on our system. Any outage or incident that occurs between the meter and the home or business is the responsibility of the consumer.
Trees that make contact with power lines are a major cause of outages across the Cooperative system. Trees that grow up near and around power lines can frequently cause outages. This is especially true in inclement weather. A tree can create a power outage by "slapping" into the lines in windy conditions or by knocking an entire line down. Our Right-of-Way Department keeps trees and limbs trimmed back away from power lines to help decrease the number and length of tree-related outages.